Refund policy

We offer a 30-day return policy from the date your tracking shows delivered.

Return Conditions:

  • Items must be unused, in their original packaging, and in the same condition as received.

  • Seasonal or clearance items are non-refundable unless defective upon arrival.

  • Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Damaged or Faulty Items:

If your product arrives damaged or defective, please contact us within 48 hours of delivery at support@merovoria.com with your order number and clear photos/videos of the issue. We will review and provide a free replacement or a full refund.

How to Initiate a Return:

Contact support@merovoria.com with your order number to receive return instructions. Returns sent back without prior authorization will not be accepted.